had heard many good things about the dealership being a first class subaru dealer with a great service department. its all true as a first impression and a first visit. they just make you feel at home and that they just dont want to take all of your money.its the only subaru dealer that i have dealt with in the past few months that has given me this impression . they truly beleive the customer is first unlike some other dealers in the central maryland area. as ricky once said to lucy . its true lucy what you heard about them ... keep up the good job . well done by all.

I was looking at buying a used Subaru from a private seller when I decided to inquire whether or not the Herb Gordon Service Dept could help me out get all the facts first. Ken Hanscom was very pleasant and amenable to doing an inspection for me. He was quick to inform me after it had been done, and gave me the full run-down of the issues he found. I found it helpful that he took my personal situation into consideration when giving me advice. The inspection itself was very thorough and I appreciated that Ken took the time to personally go over it with me.

I walked into Herb Gordon Subaru last week to test drive 3 different vehicles and met with Rich Cross who was knowledgeable, helpful and did not pressure me at all to buy that day. There was a confidence about the product selling itself. He was very straightforward about the MSRP, Invoice price and what the dealer could offer below invoice (did not expect this!). He and his finance manager broke down the total cost, APR financing and monthly payments to help me make a better educated decision. I told Rich I would get back to him in a few days while I mulled everything over. I emailed Rich a few days later to let him know that I wanted to move ahead with the 2014 Forrester. I put a security deposit down to reserve the car, completed the finance application online and went in today and faced the most seamless, pressure-free, car buying experience! Thanks Rich for all your help and I really look forward to building a relationship with Herb Gordon over the life of my vehicle!

I would absolutely recommend this dealership. I have been going here for well over a dozen years now and the service on my Subaru Forester was fantastic. They have always been thorough fair, and honest with me on anything that needed to be done on the car. Tonight I just bought a new Subaru Outback from Richard Cross at Herb Gordon Subaru. I was sincerely impressed with him. He was polite, never pushy, helpful, friendly, and easy going - not what you get at most dealerships in the sales department! I feel that I got an absolutely great price for my new car, a very fair trade in value for my Subaru Forester, and it was so quick and painless than I almost felt guilty leaving the showroom so early with my brand new car :) The process for getting a new car at Herb Gordon Subaru is very streamlined. Most other dealerships I have ever been to do a super high pressure sales jobs on a customer, but here I felt more like part of a big happy family. As a woman, this has meant a lot to me because I have had terrible experiences with other non-Subaru car dealerships for other cars I have had in the past and they tend to belittle women, not explain things when asked or emotionally/mentally run you over. But not here. From day one I have felt comfortable in getting my car serviced by them, so much so that I decided to get my new car through them. I can't believe I have a new Subaru Outback! I really loved my Subaru 2000 Forester but it was time. I would also like to say that Dave in their finance department was awesome too. He got me through the paperwork in record time. I feel that he led me through the maze of final options easily and got me the final options that were right for me like the extended warranty, maintenance, and environmental packages (I tend to hold onto my Subaru's for a long time). Also I would like to say that after going to this dealership for 13 years with my Subaru Forester that I would very highly recommend their Service Department, and in particular Ken Hanscom. He has never once led me the wrong way on any repair with my car and has always told me things straight up. He has given me already 13 years of great service. Example: I once had a squirrel eat the wiring in my engine and leave me some acorns in the the engine area as a reminder present. It took about 3 weeks to get the new wiring in only because it had to come all the way from Japan literally about two weeks after that major Tsunami hit Japan. He gave me a loaner car (free of charge) until the wiring came in and was installed. What could have been a traumatic experience at most dealerships was an awesome one at Herb Gordon Subaru. I am hooked to their service and I am looking forward to my next dozen plus years with them. By the way, if you have to get your car in for it's service, you can also make use of their convenient shuttle that takes you to the Silver Spring metro station or to your home/office in the morning and then later get the shuttle on your way back to the dealership in the evening. I couldn't recommend this dealership more highly all the way around.

These gentlemen are very professional and they really care about your experience. I came in for a repair and they were very attentive and caring.

Mr. Sukar first saw me on New Year's Eve, when he answered all my questions about the 2013 Subaru Impreza. I was impressed that he was so friendly and helpful, without being the "overbearing car salesman" one hears so much about. I had very particular request for a new Subaru Impreza (model, price, features and color). Within a week (despite the New Year's holiday) I was driving off the lot with the exact Subaru Impreza I wanted. He was great!

I've been coming to Herb Gordon for nearly 20 years - first with my Dodge, and now with my last two Subarus. Even though it's a bit of a drive for me (I live less than two miles from a different Subaru Dealer) I keep coming back for all my service needs. It's not about the coffee and donuts - although those are nice perks while waiting for my car to be serviced - it's really about the fact that all the service members, and Ken especially, listen to my concerns and do their best to explain any problems or work required and be honest and upfront about it. They've not once tried to upsell or talk me into unnecessary repairs, which constantly happens at other dealers. True, they are more expensive than independent shops, but they do the work right the first time, they stand behind what they do, and they really do look out for the customer. I can't recommend them enough.

Dropped off 2005 Outback to fix a leaking power steering pump. Asked for an estimate to replace a torn inner booth and a timing belt replacement. Car has aproximately 58K miles. Ken called back and informed me that power steering pump was bad, both inner booths were torn, both front control arm bushings were cracked and torn, and provided estimates to replace these and the timing belt. Total was $2K+ and gave Ken the go ahead and do the work. Picked car up after work and when driving home noticed that Maintenance Light is on (which was not on when I dropped car off). Took time off from work to take car back next day and was told that an oxygen sensor was bad and that it would be replaced at no cost. When car was ready and with a little caution I opened the hood to find a tool that was left behind. Makes me wonder if car was test driven after work was done. Tool left under hood is unacceptable.

Herb Gordon Subaru dealership made my car buying experience a pleasant one. The facility is clean, modern and spacious. Lakshman Sukar was professional, knowledgeable, and very helpful. He answered my questions patiently and provided the information I needed. Lakshman's customer service skills are excellent. He accommodated my tight schedule. He was very attentive to all the details and made the entire process easy to navigate. As a first time Subaru customer I felt that I could not have asked for a better person to work with or a better dealership to buy from. I will gladly recommend Lakshman Sukar to friends and relatives. He is an outstanding professional. Dave handled my final paper work during the purchase and he was also there when I went to pick up my car after an installation appt. Dave was very professional, pleasant and delivered great customer service. Kudos to Herb Gordon for having such a high caliber staff.

My family went shopping for a new car with two toddlers in tow and were looking for a dealership with customer service. Herb Gordon definitely delivered. Jason, our Sales Consultant, was superb. He was respectful of our time, knew the cars inside and out, and was good with the kids. The dealership bent over backwards to make sure we where happy and satisfied customers. Their level of service is not normally found while car shopping. Their facilities were clean and kid friendly, with a great little playroom. We were greeted and felt welcomed from the moment we entered the dealership. Their commitment to their customers ensure that we will be repeat customers.