The 2019 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2019 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2019 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.


Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.


It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts


In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.


We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

How is Herb Gordon Subaru dedicated locally to the Love Promise?

Herb Gordon Subaru promises to be a strong advocate in our community, and not just an automotive retailer. We will continue to support those organizations we currently are engaged with, including the Holy Cross Homecare & Hospice and the American Cancer Society. We believe that these vested relationships are an essential element to our civic duty. We pledge to continue to build upon our philanthropic efforts because we understand the value of doing what is right not for the business but for the lives we positively affect.

American Cancer Society, American Red Cross

 Subaru Love Promise Heart

Love Promise Stories from Herb Gordon Subaru

Subaru and Herb Gordon Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Blankets comfort all!  –  Jessica A

Seven people, 3 floors and so many blankets. The partnership between Subaru and Leukemia and Lymphoma Society has given the members of the Light The Night team the opportunity to deliver blankets to hospitals all in throughout the DMV area. But when we were asked to deliver them to the Children’s Hospital in Washington, DC, we were able to hand deliver blankets to rooms of patients, alongside hospital staff and the Subaru team. This experience became so much more special because we were able to witness the gratitude of the patients and their families. In a situation like this, something as simple as a blanket can go a long way. We quickly finished deliveries to the patients on the cancer floor- which in retrospect is something we can celebrate since patients on that floor were sparse. With so many blankets left over, we were able to venture off into different wards of the hospital. It was a beautiful experience to see the reactions of those receiving them. The blankets that Subaru sponsors make great gifts to these patients because, even though they are in a children’s hospital, some of them are considered to be young adults--and blankets can span over all ages. Going through treatment can be harsh- it can be filled with seemingly endless days that are incredibly exhausting to both the body and the mind. We are thankful to partner with Subaru to bring comfort and a small slice of home to the patients we serve.

Bringing the Chespeake Bay into the Classroom  –  Kate A

Herb Gordon Subaru is proud to partner with the National Aquarium to bring a small part of the Chesapeake Bay to local classrooms! The Aquarium’s Terrapins in the Classroom program, funded in part by Herb Gordon Subaru, brings baby diamondback terrapins into classes to grow and thrive before getting released back into their natural environment. General Manager, Ed Sarecky, recently visited a local Howard County 3rd grade class to see the terrapin program and donate STEM books to the students. Pictured: Chris Brown, 3rd Grade Howard County Teacher and Ed Sarecky, Herb Gordon Subaru General Manager. Learn more about this great program at

Thank you for the science book donation!  –  Jackie S

Last year, and this year (2017 and 2018), our school, Argyle Magnet Middle School, has been the lucky recipient of 150 award-winning books that we were able to select from the winners of the AAAS/Subaru SB & F Excellence in Science books. We've added copies of each book to our media center library collection so that the whole school community can enjoy them, and placed the rest of the books in the science classrooms where they can be enjoyed by students who have finished a test early or when they have completed their classwork or otherwise have extra time. The books cover a wide variety of science topics including hurricanes in Eye of the Storm: NASA, Drones, and the Race to Crack the Hurricane Code; 3D printing of a beak for an eagle in Beauty and the Beak; and burping in space,always a favorite of middle schoolers, in To Burp or Not to Burp: A Guide to Your Body in Space. They are at a variety of different reading levels and cover many interests so all of our students can find something they'll enjoy. We are thankful to Herb Gordon Subaru for the donation and for supporting our students with books about science. The photo shows some of the books and thank you letters from the students. Jackie Suzich, Argyle Middle School Media Specialist

Thank You Herb Gordon for Sharing Hope & Warmth!  –  Jenny H

The Herb Gordon Subaru team participated in a very special delivery at Children’s National Medical Center in Washington, D.C., ranked among the top 5 children’s hospitals in the country. The Children’s National team were eagerly awaiting the donation and arranged for Herb Gordon Subaru to deliver blankets directly to patients all over the hospital. LLS staff was joined by Keli Mazzuca, avid volunteer and mother of our Light The Night Remembered Hero, Mason. Keli has a special connection to Children’s National Medical Center as it is the hospital her son was treated at before passing away in March 2018 after a very long battle with blood cancer. The Subaru team arrived on site and, as a group, we took all the boxes of blankets and arts & craft kits upstairs to the Volunteer Services office led by the Director herself, Fernanda, who loves this yearly event. The teams shared special memories of past deliveries as they unpacked the blankets and arts & craft kits! We placed them into wagons that would be used to take around the hospital to patients in different units. After the wagons were set up, the LLS Marketing Manager secured a few exciting group photos and videos before heading out on the very special deliveries. Everyone was smiling from ear to ear. We split into three groups to deliver to the most patients and a Herb Gordon Subaru representative went with each group. Keli’s group got the chance to visit and deliver blankets and craft kits to patients and families on the very same floor that Mason was treated on. She shared with the Herb Gordon Subaru team how much it meant to her to be a part of the delivery. It gave her a chance to give back to families that were going through similar experiences. Claudia, Ed, and Rodrigo from Herb Gordon shared with LLS staff that they were so grateful to take part in the delivery. They showed dozens of patients and families at Children’s National Medical Center how much Subaru loves to care.

Herb Gordon Subaru Loves to Care!  –  Jenny H

July 17th at the Children’s National Medical Center was a meaningful day for Jason Withrow from Herb Gordon Subaru. “Everyone we met was so nice and welcoming. I was awed by the strength of the kids we met. They are truly heroes to be fighting so hard and still have such high spirits. It feels good to help in any way possible. It is a wonderful cause and we were honored to be able to partner with LLS.” Jason told us. With him that day was Ed Sarecky, and together, they delivered 80 blankets, 10 arts and crafts kits, and messages of hope to Children’s. Also joining us were Honored Hero, Mason Mazzuca, and his mom, Keli. She shared with us that Mason had returned for in-patient treatment at the Center and so they were grateful to have some time away from the unit.

Butterfly Garden  –  Patricia W

Laurel Elementary School is a certified Maryland Green School dedicated to teaching our students about environmental stewardship. Our students are actively engaged in our school recycling program and many of our students plant and maintain vegetable gardens around the school. As part of our Science curriculum, students study the life cycle of the butterfly. We have learned about the decline in the Monarch butterfly population and realized that with all of the construction and building around Laurel, one of the reasons for the Monarch decline is the loss of the milkweeds and other nectar plants that used to grow in the areas that are being developed. Our students wanted to help the butterflies by creating gardens with plants that would attract and sustain them here at our school. A local Boy Scout volunteered to build a raised-bed garden for our Butterfly Garden. By the time the garden was built, the few funds we had were depleted. We did not have enough money to purchase plants for the garden. We saw the Subaru Loves the Earth program and applied. We were very excited when we were chosen as a partner school. We had the infrastructure - all we needed were the supplies, which Subaru so generously provided.Our students planted all of the perennials we received and have been diligently watering and weeding the flower bed. We can't wait to install the bird boxes next.

Helping the Elderly Keep Their Pets  –  Lynn M

Herb Gordon Subaru is partnering with Thankful Paws to provide pet food and supplies that will help the elderly keep their pets happy, healthy and in their forever homes. Thankful Paws is an all-volunteer, not-for-profit organization founded in 2011 with the primary mission of helping to prevent the surrender of beloved family pets simply because they could not afford to provide them with the proper food. Thankful Paws helps over 350 animals each month and in the last 5 years, has delivered over 2 million meals! The elderly people Thankful Paws helps each month are so appreciative of the support and encouragement they get. They are now able to be more confident and secure in their ability to provide for their constant companion and best friend. Thankful Paws also helps those who are suffering from homelessness and domestic abuse situations with the much needed pet food and supplies. Thankful Paws appreciates your help and support. For more information, please visit their website at

Subaru Loves the Earth - E-Waste Event  –  Danielle S

We would like to thank our customers for participating in our E Waste Recycling event during the month of April. With your help, we were able to prevent 3,762 lbs of carbon emissions from polluting the atmosphere. This is equivalent to saving 145 trees, 640 gallons of gasoline, 5,454 plastic bottles, and 25,084 aluminum cans. Thank you for helping strengthen the Subaru Love Promise!

Holy Cross Hospice Love Promise Story  –  Susan F

Hospice Service promotes life. Holy Cross Hospice offers those living with terminal illness a unique and holistic approach to their care with a team of medical professionals specializing in symptom management aimed at improving quality of life. Hospice is about defining what comfort means to you and about being surrounded by who you want, where you want. It is about experiencing the love of family and friends in your own way and even about getting to eat that cake or ice cream. Hospice is about life and living it the way you want for as long as you can. No endeavor compares to the difficulty of caring for a loved one with terminal illness and we witnesses the promise of love every day during our care. It is lived out in the teenage children who sing their mom her favorite song at her bedside even though she can no longer sing with them. The love promise is in the daughter who takes her mom, oxygen and all, to Atlantic City for one more go at the slot machines. And it is in the adult daughter who moves back to her childhood bedroom to assure mom is eating breakfast and taking her medications. Our promise of love and support doesn't end when our patients die. We provide Grief and Bereavement Support for those walking the often tumultuous path of grief. Holy Cross Hospice is thankful for the privilege to serve our community. We thank Herb Gordon Subaru for their support in our endeavor to journey with those during a very intimate and meaningful time of life.

April 1-30, 2015 E-Waste Recycling Event  –  Molly M

Throughout the month of April, we are hosting an E-Waste Recycling Event in our store to collect unwanted electronics. We've arranged to work with a company who will responsibly collect, re-purpose, and recycle your electronic waste. Help us protect our environment. Just show up with your E-Waste and we'll do the rest! The first 50 customers who contribute will receive a complimentary environmental badge of ownership. We will accept: LCD Monitors, Cell Phones, Laptops, Tablets, CRTs up to 40, Video Games/Consoles, Fax Machines, DVD/VCR Players, Printers, Computer Peripherals, Switches/Routers, Cords and Wires.

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